Resist, comply or workaround? : a case based analysis of workarounds and resistance to information systems
This study provides a summary of studies of user resistance to information systems and identifies workaround activity as an understudied and distinct but related phenomenon. Previous studies of resistance have categorised the majority of incidences of non-compliance as resistance and have largely fa...
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University of Salford
2007
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| Online Access: | http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.490445 |