The impact of organizational culture on internal service quality : a case study of three hotels in Malaysia
Organizational culture has been a long-standing area of research in more traditional business management research, however to date few, if any, studies have attempted to consider how employees are servicing each other within an organization's own cultural environment. In an innovative attempt t...
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University of Strathclyde
2006
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| Online Access: | http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.426306 |