The role of emotions in service encounters
Over recent years, the service sector has grown at a dramatic rate, and with it has come significant challenges for the operators in this field. Not least of these has been the desire of these operators to create real competitive advantage by offering levels of service that call upon the servers in...
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University of Bedfordshire
2004
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| Online Access: | http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.410299 |