A framework to relate business improvement actions and performance measurement
This thesis reports on the development of a performance improvement framework that formally represents causal relationships between performance measures, factors of performance, improvement actions and the overall strategy of a business. The measurement of business performance has received significa...
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Cranfield University
2001
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| Online Access: | http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.392248 |