Antecedents to service loyalty : a theoretical and empirical investigation

Antecedents to service loyalty : a theoretical and empirical investigation

Bibliographic Details
Main Author:	Zammit, Joseph A.
Published:	University of Surrey 2000
Subjects:	381 Customer satisfaction
Online Access:	http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.326839

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