Quality management practice : universal or context dependent?; an empirical investigation
Quality management has often been advocated as being universally applicable to organisations and organisations activities. This universal stance is part of the emergence of a new paradigm in Operations Management based on the assumption that the adoption of best practice in a wide range of areas lea...
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London Business School (University of London)
2000
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| Online Access: | http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.313419 |