Developing a performance measurement framework for the retail banking sector : links and relationships to organisation's responsiveness, service productivity and people's satisfaction

Bibliographic Details
Main Author:	Pantouvakis, Angelos
Published:	University of Cambridge 1996
Subjects:	658 Management & business studies
Online Access:	http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.266236

id	ndltd-bl.uk-oai-ethos.bl.uk-266236
record_format	oai_dc
spelling	ndltd-bl.uk-oai-ethos.bl.uk-2662362015-03-19T09:23:24ZDeveloping a performance measurement framework for the retail banking sector : links and relationships to organisation's responsiveness, service productivity and people's satisfactionPantouvakis, Angelos1996658Management & business studiesUniversity of Cambridgehttp://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.266236Electronic Thesis or Dissertation
collection	NDLTD
sources	NDLTD
topic	658 Management & business studies
spellingShingle	658 Management & business studies Pantouvakis, Angelos Developing a performance measurement framework for the retail banking sector : links and relationships to organisation's responsiveness, service productivity and people's satisfaction
author	Pantouvakis, Angelos
author_facet	Pantouvakis, Angelos
author_sort	Pantouvakis, Angelos
title	Developing a performance measurement framework for the retail banking sector : links and relationships to organisation's responsiveness, service productivity and people's satisfaction
title_short	Developing a performance measurement framework for the retail banking sector : links and relationships to organisation's responsiveness, service productivity and people's satisfaction
title_full	Developing a performance measurement framework for the retail banking sector : links and relationships to organisation's responsiveness, service productivity and people's satisfaction
title_fullStr	Developing a performance measurement framework for the retail banking sector : links and relationships to organisation's responsiveness, service productivity and people's satisfaction
title_full_unstemmed	Developing a performance measurement framework for the retail banking sector : links and relationships to organisation's responsiveness, service productivity and people's satisfaction
title_sort	developing a performance measurement framework for the retail banking sector : links and relationships to organisation's responsiveness, service productivity and people's satisfaction
publisher	University of Cambridge
publishDate	1996
url	http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.266236
work_keys_str_mv	AT pantouvakisangelos developingaperformancemeasurementframeworkfortheretailbankingsectorlinksandrelationshipstoorganisationsresponsivenessserviceproductivityandpeoplessatisfaction
_version_	1716769669057085440

Developing a performance measurement framework for the retail banking sector : links and relationships to organisation's responsiveness, service productivity and people's satisfaction

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