Evaluating Passengers’ Perceived Service Quality Towards Self-Service Luggage Check-In Technologies at Airports Using SSTQUAL Scale

Evaluating Passengers’ Perceived Service Quality Towards Self-Service Luggage Check-In Technologies at Airports Using SSTQUAL Scale

abstract: The focus of this study is on evaluating the perceived service quality of a passenger using Self Service Technologies (SST) based service delivery systems at airports. Previously, studies have been conducted to evaluate the benefits of these service delivery systems for the service provide...

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Bibliographic Details
Other Authors: Singh, Aditya (Author)
Format: Dissertation
Language:English
Published: 2018
Subjects:
Aerospace engineering
Online Access:http://hdl.handle.net/2286/R.I.49404

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