Evaluating Passengers’ Perceived Service Quality Towards Self-Service Luggage Check-In Technologies at Airports Using SSTQUAL Scale
abstract: The focus of this study is on evaluating the perceived service quality of a passenger using Self Service Technologies (SST) based service delivery systems at airports. Previously, studies have been conducted to evaluate the benefits of these service delivery systems for the service provide...
| Other Authors: | |
|---|---|
| Format: | Dissertation |
| Language: | English |
| Published: |
2018
|
| Subjects: | |
| Online Access: | http://hdl.handle.net/2286/R.I.49404 |