Essays on E-Service Management: IT Servitization Under SOA and CRM Domains
We are living in a world of service economy. Global markets have radically transformed from product-based industrial structures to service-based post-industrial ones over the past fifty years. IT has catalyzed a significant portion of this transformation. Advances in IT have not only alleviated the...
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| Language: | en |
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The University of Arizona.
2012
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| Online Access: | http://hdl.handle.net/10150/242365 |