Perceived use of thinking skills in customer service aspects of banking
The purpose of this study was to identify instances when workers in a business environment used thinking skills, including creative thinking, decision making, and problem solving in a manner that was beneficial and to examine how they perceived they acquired thinking skills. Twenty-seven banking emp...
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| Format: | Others |
| Language: | en |
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Virginia Tech
2014
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| Online Access: | http://hdl.handle.net/10919/40111 http://scholar.lib.vt.edu/theses/available/etd-10242005-124103/ |