Supplier-customer relationships: a study of the application of quality management in the federal government
Public administrators continuously look for ways to improve administrative support processes, including the procurement of goods and services. The system of management developed by the late Dr. W. Edwards Deming has been advanced as a candidate to accomplish such improvements. His "System of...
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Format: | Others |
Language: | en |
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Virginia Tech
2014
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Online Access: | http://hdl.handle.net/10919/38116 http://scholar.lib.vt.edu/theses/available/etd-06062008-155420/ |