Online Review Analytics: New Methods for discovering Key Product Quality and Service Concerns
The purpose of this dissertation intends to discover as well as categorize safety concern reports in online reviews by using key terms prevalent in sub-categories of safety concerns. This dissertation extends the literature of semi-automatic text classification methodology in monitoring and classify...
| Main Author: | |
|---|---|
| Other Authors: | |
| Format: | Others |
| Published: |
Virginia Tech
2020
|
| Subjects: | |
| Online Access: | http://hdl.handle.net/10919/101686 |