The Development of Quality Management toward Customer Value Creation
The evolving roadmaps of TQM (i.e. Six Sigma and Lean Production) have reached a consensus that creating value to customers is the aim of quality management. However, it is not uncommon that suppliers do not have a thorough understanding of customer value, do not know the methods and tools to enable...
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| Format: | Doctoral Thesis |
| Language: | English |
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Växjö universitet, Institutionen för teknik och design
2008
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| Online Access: | http://urn.kb.se/resolve?urn=urn:nbn:se:vxu:diva-1829 http://nbn-resolving.de/urn:isbn:978-91-7636-592-2 |