Värdet av lojalitet : Vad är lojalitet egentligen värd för en mediaplaneringsbyrå i Singapore?

Marketing in a business-to-business environment differs from its counterpart in the business-to-consumer market. Where the latter focuses on customer satisfaction, the former is all about value. This value creates loyalty between seller and buyer. Creating loyalty is becoming more and more important...

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Bibliographic Details
Main Authors: Vestin, Johan, Ericsson, Magnus
Format: Others
Language:Swedish
Published: Uppsala universitet, Företagsekonomiska institutionen 2007
Subjects:
Online Access:http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-8005