Nondirective Counseling : Effects of Short Training and Individual Characteristics of Clients

• Main Author: Rautalinko, Erik
• Format: Doctoral Thesis
• Language: English
• Published: Uppsala universitet, Institutionen för psykologi 2004
• Subjects: Psychology; nondirective; counseling; reflective listening; open-ended question; training; social skills; cognitive ability; Psykologi
• Online Access: http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-4551; http://nbn-resolving.de/urn:isbn:91-554-6036-4

Nondirective counseling is to listen, support, and advise, without directing a client’s course of action. It has been influenced by humanistic theories in the tradition of Carl Rogers, but techniques used in nondirective counseling are common in many forms of psychological counseling and treatment today. There are, however, few conclusions as to what the results of training nondirective counseling are. The purpose of the present thesis is to examine effects of nondirective counseling training, and to analyze how such effects are moderated by the characteristics of clients. Three quasi-experimental or experimental studies (Paper I­III) are presented. In Paper I, trained and untrained insurance company employees were compared on their Reflective listening (RL; a subskill of nondirective counseling) skills before and after a training program. Training increased RL, and the skills were transferred to authentic settings. Trained employees were, however, not evaluated differently than untrained. In Paper II, psychology students were compared before and after RL training of three time lengths. All training times increased skills equally, but clients disclosed more information to those with longer training, the students remembered the information better, and external judges perceived the therapeutic relationship as better, especially if the judge was socially competent. In Paper III, two nondirective counseling techniques, RL and open-ended questions, were evaluated by judges who differed in social skills and cognitive ability. RL received positive ratings, whereas open-ended questions did not, and the judges’ ratings were moderated by their social skills and cognitive ability. In the Discussion, it is proposed that even short training has effects, that trained skills generalize to authentic contexts, but that the usefulness of the examined subskills of nondirective counseling depends on client characteristics such as social skills and cognitive ability.