Using cloud services and machine learning to improve customer support : Study the applicability of the method on voice data
This project investigated how machine learning could be used to classify voice calls in a customer support setting. A set of a few hundred labeled voice calls were recorded and used as data. The calls were transcribed to text using a speech-to-text cloud service. This text was then normalized and us...
| Main Authors: | , |
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| Format: | Others |
| Language: | English |
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Uppsala universitet, Avdelningen för systemteknik
2018
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| Online Access: | http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-340639 |