| Summary: | This master thesis investigates the consequences of digitization in small start-up companies outside the IT-branch. It is done through a case with an autoethnographic method where the thesis authors, during a semester, contribute to the digitization of a small company named I’m a runner, which sell running training in groups and arrange running events. During the work the two main contributions of the authors to the company is a customer survey and a revision of the web solutions. The thesis analysis is that small startup companies are bound to use standard web solutions to save development costs and that this results in the use of standard business models and product packaging that depends on available readymade solutions. These solutions in turn are built with the purchase funnel as a model and may vary between trying to make the funnel easier by simplification of the funnel’s steps or trying to achieve a maximization of the flow through the funnel’s steps by actively optimizing the flow with additional functions.
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