Effektiv kommunikation : En studie av den interna kommunikationen hos SJ AB vid banarbeten

• Main Authors: Lundqvist, Matilda, Thor, Linnéa
• Format: Others
• Language: Swedish
• Published: Uppsala universitet, Industriell teknik 2016
• Subjects: Lean; kommunikation; process
• Online Access: http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-295650

Since 1990, the number of travels by train has increased by approximately 75 % in Sweden. The necessity of track maintenance has caught the attention of the Swedishgovernment and during the next few years there will be an increase in maintenance.This forces the train company SJ AB to make changes in their normal train servicesduring these planed track maintenances.This thesis examines the way SJ AB works with adapting their traffic to track workand in particular how information flows in the organisation regarding this, togetherwith how the information is communicated within SJ AB. The objective is to improvethe communication regarding track work but also examine if the concept of Lean canbe implemented in the communication within the organization.This study shows how the process with communication needs to be moretransparent and open. This enables for all involved parties throughout SJ AB to followthe steps in the process and therefore gain awareness of progress and obstacles thatoccur. Three aspects of Lean were discovered from empirical results and representwhere improvement could be made in internal communication. These weretransparency, standards and feedback. Finally, the last part in making thecommunication more effective would be to educate employees in language andrhetoric to make them speak and write in the same language. This would minimize theproblems with interpretation of information regarding track maintenance and makethe communication flow through the organization in an effective way.