Företags hantering av konsumentdata : Speglar användares elektroniska fotspår förhållningssättet till integritet?

• Main Author: Spinelli Scala, Robin
• Format: Others
• Language: Swedish
• Published: Uppsala universitet, Företagsekonomiska institutionen 2014
• Subjects: Big Data; Konsumentdata; Integritet; Kognitiv Dissonans
• Online Access: http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-228508

The essay concerns corporation’s usage and consumer’s attitude towards the phenomenon Big Data. The aim is to analyse whether corporation-management and future ambitions concerning consumer data coincide with attitudes and opinions of today's consumer, and how these opinions reflect consumer behaviour online. The essay is limited to focus on how companies use consumer data in order to better understand and improve the efficiency of their marketing. A self-composed analyse-model was created using previous studies concerning Internet-usage in Sweden, previous management analysis of corporations use of Big Data combined with theory of Cognitive Dissonance. A questionnaire was then created with the analyse model as foundation. The results show that the respondents were not fully aware of their electronic footprints. An increased awareness leads to the respondents not fully trusting the Internet services they use. In summary, when the community build its functions around Internet or when companies create services that leads to a feeling of dependence, consumers tend to neglect their opinions in favour for their behaviour. Concern over what happens to their consumer data is affected only when a future scenario is presented which the respondents not yet are dependent of.