Webbokning i TeleQ 5
The Uppsala based company Aurora Innovation AB develops a call center solution called TeleQ with customer callback scheduling that decreases customer waiting time and increases agent productivity. There is also a possibility for the customer to book a callback time on the web. During the development...
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Uppsala universitet, Institutionen för informationsteknologi
2012
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| Online Access: | http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-194962 |
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ndltd-UPSALLA1-oai-DiVA.org-uu-194962 |
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ndltd-UPSALLA1-oai-DiVA.org-uu-1949622013-02-20T15:58:30ZWebbokning i TeleQ 5engMiddendorff, RasmusUppsala universitet, Institutionen för informationsteknologi2012The Uppsala based company Aurora Innovation AB develops a call center solution called TeleQ with customer callback scheduling that decreases customer waiting time and increases agent productivity. There is also a possibility for the customer to book a callback time on the web. During the development of the fifth (and latest) version of TeleQ the need for a redesigned web booking module has emerged. This project aims to develop a future proof concept for how web booking should be handled in TeleQ 5. Student thesisinfo:eu-repo/semantics/bachelorThesistexthttp://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-194962IT ; 12 052application/pdfinfo:eu-repo/semantics/openAccess |
| collection |
NDLTD |
| language |
English |
| format |
Others
|
| sources |
NDLTD |
| description |
The Uppsala based company Aurora Innovation AB develops a call center solution called TeleQ with customer callback scheduling that decreases customer waiting time and increases agent productivity. There is also a possibility for the customer to book a callback time on the web. During the development of the fifth (and latest) version of TeleQ the need for a redesigned web booking module has emerged. This project aims to develop a future proof concept for how web booking should be handled in TeleQ 5. |
| author |
Middendorff, Rasmus |
| spellingShingle |
Middendorff, Rasmus Webbokning i TeleQ 5 |
| author_facet |
Middendorff, Rasmus |
| author_sort |
Middendorff, Rasmus |
| title |
Webbokning i TeleQ 5 |
| title_short |
Webbokning i TeleQ 5 |
| title_full |
Webbokning i TeleQ 5 |
| title_fullStr |
Webbokning i TeleQ 5 |
| title_full_unstemmed |
Webbokning i TeleQ 5 |
| title_sort |
webbokning i teleq 5 |
| publisher |
Uppsala universitet, Institutionen för informationsteknologi |
| publishDate |
2012 |
| url |
http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-194962 |
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AT middendorffrasmus webbokningiteleq5 |
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1716578085471518720 |