Webbokning i TeleQ 5
The Uppsala based company Aurora Innovation AB develops a call center solution called TeleQ with customer callback scheduling that decreases customer waiting time and increases agent productivity. There is also a possibility for the customer to book a callback time on the web. During the development...
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| Format: | Others |
| Language: | English |
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Uppsala universitet, Institutionen för informationsteknologi
2012
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| Online Access: | http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-194962 |
| Summary: | The Uppsala based company Aurora Innovation AB develops a call center solution called TeleQ with customer callback scheduling that decreases customer waiting time and increases agent productivity. There is also a possibility for the customer to book a callback time on the web. During the development of the fifth (and latest) version of TeleQ the need for a redesigned web booking module has emerged. This project aims to develop a future proof concept for how web booking should be handled in TeleQ 5. |
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