Effect of organizational structure, leadership and communication on efficiency and productivity : A qualitative study of a public health-care organization

This thesis has been written on commission by Laboratoriemedicin VLL, which is a part of region’s hospital. The organization did not work as efficiently as it could, and senior managers have encountered various problems. We have been asked to estimate the situation, analyze it, and come up with solu...

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Main Authors: Zbirenko, Alena, Andersson, Johanna
Format: Others
Language:English
Published: Umeå universitet, Företagsekonomi 2014
Subjects:
Online Access:http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-91357
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spelling ndltd-UPSALLA1-oai-DiVA.org-umu-913572014-08-08T05:06:16ZEffect of organizational structure, leadership and communication on efficiency and productivity : A qualitative study of a public health-care organizationengZbirenko, AlenaAndersson, JohannaUmeå universitet, FöretagsekonomiUmeå universitet, Företagsekonomi2014Optimisationorganisational structureleadershipcommunicationThis thesis has been written on commission by Laboratoriemedicin VLL, which is a part of region’s hospital. The organization did not work as efficiently as it could, and senior managers have encountered various problems. We have been asked to estimate the situation, analyze it, and come up with solutions which could increase efficiency and productivity; in other words, increase organizational performance. After preliminary interview with the senior manager, we have identified our areas of the interest: organizational structure, leadership, and communication.   This preliminary interview made us very interested at the situation at Laboratoriemedicin, and helped us to formulate our research question: “How do organizational structure, leadership, and communication affect productivity and efficiency of the public health-care organization?” Moreover, it made our research have two purposes, one of academic character, and one of practical character. The academic purpose is in investigating relationship between organizational structure, leadership, and communication and organizational performance, i.e. efficiency and productivity. The practical purpose is in giving analysis-based recommendations about possible ways to increase productivity and efficiency to Laboratoriemedicin VLL.   In order to find out the answer to the research question and to fulfill both purposes of the research, we have conducted a qualitative research. This has been done by interviewing ten people working at Laboratoriemedicin. We have tried to talk to representatives of different layers of the organization to make our research more diversificated and complete. These semi-structured interviews resulted in qualitative data, which had been processed and analyzed using coding technique.   The findings of our research revealed that structure, leadership, and communication affect efficiency and productivity. Structure defines how productive the operational processes are; leadership affects the whole personnel and the way they strive for achieving their goal; communication affects how fast things are getting done and how happy and willing personnel are. Additionally, we have spotted two areas affecting the relationship between structure, communication, leadership, and organizational performance: development issues and personal issues. Moreover, we have found that leadership and organization are the most problematic spots in Laboratoriemedicin. After careful analysis of the situation we have come up with the list of suggestions that can help the organization to achieve increased efficiency and productivity.  Student thesisinfo:eu-repo/semantics/bachelorThesistexthttp://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-91357application/pdfinfo:eu-repo/semantics/openAccess
collection NDLTD
language English
format Others
sources NDLTD
topic Optimisation
organisational structure
leadership
communication
spellingShingle Optimisation
organisational structure
leadership
communication
Zbirenko, Alena
Andersson, Johanna
Effect of organizational structure, leadership and communication on efficiency and productivity : A qualitative study of a public health-care organization
description This thesis has been written on commission by Laboratoriemedicin VLL, which is a part of region’s hospital. The organization did not work as efficiently as it could, and senior managers have encountered various problems. We have been asked to estimate the situation, analyze it, and come up with solutions which could increase efficiency and productivity; in other words, increase organizational performance. After preliminary interview with the senior manager, we have identified our areas of the interest: organizational structure, leadership, and communication.   This preliminary interview made us very interested at the situation at Laboratoriemedicin, and helped us to formulate our research question: “How do organizational structure, leadership, and communication affect productivity and efficiency of the public health-care organization?” Moreover, it made our research have two purposes, one of academic character, and one of practical character. The academic purpose is in investigating relationship between organizational structure, leadership, and communication and organizational performance, i.e. efficiency and productivity. The practical purpose is in giving analysis-based recommendations about possible ways to increase productivity and efficiency to Laboratoriemedicin VLL.   In order to find out the answer to the research question and to fulfill both purposes of the research, we have conducted a qualitative research. This has been done by interviewing ten people working at Laboratoriemedicin. We have tried to talk to representatives of different layers of the organization to make our research more diversificated and complete. These semi-structured interviews resulted in qualitative data, which had been processed and analyzed using coding technique.   The findings of our research revealed that structure, leadership, and communication affect efficiency and productivity. Structure defines how productive the operational processes are; leadership affects the whole personnel and the way they strive for achieving their goal; communication affects how fast things are getting done and how happy and willing personnel are. Additionally, we have spotted two areas affecting the relationship between structure, communication, leadership, and organizational performance: development issues and personal issues. Moreover, we have found that leadership and organization are the most problematic spots in Laboratoriemedicin. After careful analysis of the situation we have come up with the list of suggestions that can help the organization to achieve increased efficiency and productivity. 
author Zbirenko, Alena
Andersson, Johanna
author_facet Zbirenko, Alena
Andersson, Johanna
author_sort Zbirenko, Alena
title Effect of organizational structure, leadership and communication on efficiency and productivity : A qualitative study of a public health-care organization
title_short Effect of organizational structure, leadership and communication on efficiency and productivity : A qualitative study of a public health-care organization
title_full Effect of organizational structure, leadership and communication on efficiency and productivity : A qualitative study of a public health-care organization
title_fullStr Effect of organizational structure, leadership and communication on efficiency and productivity : A qualitative study of a public health-care organization
title_full_unstemmed Effect of organizational structure, leadership and communication on efficiency and productivity : A qualitative study of a public health-care organization
title_sort effect of organizational structure, leadership and communication on efficiency and productivity : a qualitative study of a public health-care organization
publisher Umeå universitet, Företagsekonomi
publishDate 2014
url http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-91357
work_keys_str_mv AT zbirenkoalena effectoforganizationalstructureleadershipandcommunicationonefficiencyandproductivityaqualitativestudyofapublichealthcareorganization
AT anderssonjohanna effectoforganizationalstructureleadershipandcommunicationonefficiencyandproductivityaqualitativestudyofapublichealthcareorganization
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