SALES-ORIENTED MINDSET IN A SERVICE-ORIENTED ENVIRONMENT : - Organizing customer service operations for higher quality and efficiency

Efficiency in the manufacturing industry is not a new phenomenon; Toyota andMotorola were to companies that early found a way to eliminate waste by inventing theefficiency models Lean and Six Sigma. For Sweden’s economy, the manufacturingindustry plays an important role in which the forestry industr...

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Bibliographic Details
Main Author: Frisk, Viktor
Format: Others
Language:English
Published: Umeå universitet, Företagsekonomi 2017
Subjects:
TQM
Online Access:http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-137487