The Significance of Relevant Utterances in Call Centre Dialogues : A Psycholinguistic Study of Merging of Mental Spaces
The present psycholinguistic study explores the phenomenon of mental spaces and the processes which contribute to a mental space blend in the call centre communicative context between the call centre operator and the customer. Mental space blends are measured quantitatively by means of Correct Infor...
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| Format: | Others |
| Language: | English |
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Stockholms universitet, Engelska institutionen
2013
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| Online Access: | http://urn.kb.se/resolve?urn=urn:nbn:se:su:diva-91077 |