Bland stark medicin och lyxiga krämer : Om ledarskapsprocesser på apotek

• Main Author: Rubin, Viktoria
• Format: Others
• Language: Swedish
• Published: Stockholms universitet, Institutionen för pedagogik och didaktik 2019
• Subjects: Leadership; pharmacy; organizing; sensemaking; identity; professionalism; Ledarskap; apotek; organisering; meningsskapande; identitet; Pedagogy; Pedagogik
• Online Access: http://urn.kb.se/resolve?urn=urn:nbn:se:su:diva-188685

The Swedish pharmacies have gone through a period of many changes during the last decade, due to the deregulation of the pharmacy market in 2009. Beside the traditional mission to provide medicine and qualified advice to the citizens, a commercial mission with profitability demands has been added. The purpose of this study was to contribute to a new understanding of the leadership processes at pharmacies. The point of departure was a broadened perspective of leadership, where leadership is seen as the effects of social processes in organizing and understanding of the goals and aims of the work. The theoretical framework included theories of organizing, sensemaking and professionalism. The design of the study consisted of a case study based on participant observations and semi-structed interviews at two pharmacies. The findings showed that there were four institutional logics that explained and guided the employees’ behaviours; efficiency, sales, quality and customer satisfaction. Each logic was connected to certain characteristics of the leadership processes; the sensemaking of the direction of work and the organizing in action nets. The direction of work was understood either from the employees’ organizational or professional identity and the organizing consisted either of dense or sparse action nets. It was also apparent that the leadership processes for the different institutional logics were opposing to one another in several situations, which challenged the identities and hindered the collective understanding of the work. These institutional logics were also reflected in the pharmacies’ dual missions, where the aim for efficiency and sales formed the prerequisites for the business and the aim for quality and customer satisfaction represented the legitimacy of the profession and the organization.