Kommunikationsarbete på distans
This research thesis analyzes the characteristics of communication work in a call centre, by examining the communication work at a Swedish call centre which is outsourced to Latvia. The thesis studies the ways in which communication with the customers is organized, carried out and assigned meaning....
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| Format: | Doctoral Thesis |
| Language: | Swedish |
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Södertörns högskola, Medie- och kommunikationsvetenskap
2014
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| Online Access: | http://urn.kb.se/resolve?urn=urn:nbn:se:sh:diva-21382 http://nbn-resolving.de/urn:isbn:978-91-86069-81-0 http://nbn-resolving.de/urn:isbn:978-91-86069-83-4 |