Qualitative assessment of a mobile based parking system : A Swedish study

• Main Authors: Balasooriya, Isuru, Abed Al-Hamid, Bashar
• Format: Others
• Language: English
• Published: Örebro universitet, Handelshögskolan vid Örebro universitet 2011
• Subjects: mobile parking; evaluation; mGovernment; Computer and Information Sciences; Data- och informationsvetenskap
• Online Access: http://urn.kb.se/resolve?urn=urn:nbn:se:oru:diva-15878

High mobile penetration statistics in the world suggests that citizen services are more applicable via mobile technologies. Vehicle parking is such a service which is being deployed in Örebro municipality. We conduct interviews on municipality employees who are involved in the parking administration process and the mobile based parking system in order to evaluate the system regarding functionality, performance, acceptance and effects. These factors are evaluated by the affect they have on the municipality. What the study shows is that whilst the system is successful as an alternative payment option for the motorist, it does not have a positive effect on the process or the workload of municipality. It can be seen that to acquire a better quality service for both citizen and the government, better and thorough investigations into requirements should be carried out via improving the communication between them.