Quality management in the 21st century in the hotel industry : Does the guest move closer into the focus?

Quality management in the 21st century in the hotel industry : Does the guest move closer into the focus?

Bibliographic Details
Main Author:	Burckhardt, Sandra
Format:	Others
Language:	English
Published:	Mittuniversitetet 2011
Online Access:	http://urn.kb.se/resolve?urn=urn:nbn:se:miun:diva-13016

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