The Relationship between Level of acculturation and Service Quality Perception : A Case study of Swedish Banks and Customers with Iranian and Iraqi cultural origins living in Sweden

The Relationship between Level of acculturation and Service Quality Perception : A Case study of Swedish Banks and Customers with Iranian and Iraqi cultural origins living in Sweden

Bibliographic Details
Main Authors:	ABGHARI, SHABNAM, FAKHOURI, REEF
Format:	Others
Language:	English
Published:	Mälardalens högskola, Akademin för hållbar samhälls- och teknikutveckling 2009
Subjects:	Acculturation Service Marketing Ethnicity Sweden Banking Minority Groups Multi Cultural Service Quality SERVQUAL Business studies Företagsekonomi
Online Access:	http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-6401

Similar Items

Measuring Acculturation of Pakistani Women: A Psychometric Evaluation of Urdu Version of the Short Acculturation Scale
by: Dorothy N. S Chan, et al.
Published: (2019-01-01)

The Influence of Culture and the Level of Acculturation on the Perceptions of Service Quality among the Customers with Swedish, Polish and Russian Backgrounds. : Study of Swedish Banking Industry
by: Turbak, Karolina, et al.
Published: (2009)

Impact of Parents' Motivation for Ethnocultural Continuity and Acculturation Strategies on Acculturation of Children in Russian Families in Latvia
by: Ryabichenko T.A., et al.
Published: (2015-08-01)

The Influence of Culture and the Level of Acculturation on the Perceptions of Service Quality : A Study of Thai – born Customer Segment in the Swedish Banking Industry in Sweden
by: Meesook, Jeerapa, et al.
Published: (2009)

The Influence of Culture and the Level of Acculturation on the Perceptions of Service Quality : A Study of Thai – born Customer Segment in the Swedish Banking Industry in Sweden
by: Boonkhet, Jittavadee, et al.
Published: (2009)

A review of Perceived Service Quality : An empirical investigation of grocery stores’ customers in Växjö, Sweden
by: Panteloukas, George, et al.
Published: (2012)

Ethnic Bullying Victimization in Italy: The Role of Acculturation Orientation for Ethnic Minority Adolescents With Differing Citizenship Statuses
by: Benedetta Emanuela Palladino, et al.
Published: (2020-03-01)

Association of acculturation and country of origin with self-reported hypertension and diabetes in a heterogeneous Hispanic population
by: Rodriguez Fátima, et al.
Published: (2012-09-01)

Immigration, acculturation, and preferred help-seeking sources for depression: comparison of five ethnic groups
by: Valeria Markova, et al.
Published: (2020-07-01)

Acculturation: The view of the acquired
by: Jonsson, Gustav, et al.
Published: (2019)

Service Quality of Thai Travel Agency, Thailand Resor AB, in Sweden
by: Lumyong, Rotjarek, et al.
Published: (2009)

The Role of Identity, Ethnic Stereotypesand Acculturation Strategies in the Adaptation of Migrantsfrom Central Asia in the Moscow Region
by: Galyapina V.N.,, et al.
Published: (2017-12-01)

The American Dream. Acculturation and Transnationalism
by: Ioana Unk
Published: (2018-12-01)

Using the SERVQUAL Model to assess Service Quality and Customer Satisfaction. : An Empirical Study of Grocery Stores in Umeå.
by: Chingang Nde, Daniel, et al.
Published: (2010)

Early childhood identity: ethnicity and acculturation
by: Maria Dan
Published: (2014-09-01)

In Search of the Swedish Asians: Representations of Asians and Experiences of Being Asian in Contemporary Sweden as Reflected in the Non-White Swedish Literature
by: Tobias Hübinette
Published: (2021-06-01)

Examination of acculturation processes in Vojvodina based on mixed marriages
by: Sokolovska Valentina
Published: (2008-01-01)

Acculturation and adaptation among Kurdish youth
by: Amir Rastegar Khaled, et al.
Published: (1395-12-01)

Cultural Influence on Customer Expectation to Swedish Banking Service : Study of Swedish Banking Industry
by: Zhou, Lu, et al.
Published: (2009)

Racial minority immigrant acculturation: Examining Filipino settlement experiences in Canada utilizing a community-focused acculturation framework
by: Renato M. Liboro
Published: (2018-03-01)

Navajo Ethnic Identity and Acculturation: Discovering Connections Between Ethnic Identity, Acculturation, and Psychosocial Outcomes
by: Jones, Matthew D.
Published: (2005)

A customer service strategy for Ngqura Container Terminal
by: Mtshiselwa, Mkhululi Terrence
Published: (2014)

Low-income black parents' perceptions of familial acculturation processes during urban to college town transitions
by: Parker, Mashone Nicole
Published: (2013)

PENINGKATAN KUALITAS LAYANAN KEPADA PELANGGAN DI TERMINAL PENUMPANG PELABUHAN TANJUNG PERAK SURABAYA
by: Ni Luh Putu Hariastuti, et al.
Published: (2016-02-01)

Acculturation attitudes and ethnic prejudice in different education levels: a comparative approach.
by: Álvaro Retortillo Osuna, et al.
Published: (2008-08-01)

UPAYA MENINGKATKAN LAYANAN JASA DAN MENURUNKAN CUSTOMER COMPLAIN MENGGUNAKAN METODE FUZZY- SERVQUAL DI PT. EUROTRANS CHARTER INDONESIA
by: Febri Yanti, et al.
Published: (2017-10-01)

‘I’m Not <i>Swedish</i> Swedish’: Self-Appraised National and Ethnic Identification among Migrant-Descendants in Sweden
by: Caroline Adolfsson
Published: (2021-06-01)

Service and quality and quality service: satisfying customers in the hospitality industry
by: Roy Ramphal, et al.
Published: (2014-01-01)

Predicting Adolescent Anxiety: The Role of Acculturation, Negative Life Events, Ethnicity, Social Support, and Coping
by: Lewis , Krystal Monique
Published: (2014)

ASSESSING CUSTOMERS’ PERCEIVED SERVICE QUALITY IN PRIVATE SECTOR BANKS IN INDIA
by: Rajeev Kumar Panda, et al.
Published: (2014-05-01)

The SERVQUAL Measuring Instrument Applied in Assessing "Service Quality and customer Satisfaction" Case of Norrlands Universitets Sjukhuset - Umea
by: Ndamnsa, Lefe Edith
Published: (2013)

A Comparison of Customers’ Expectations and Perceptions of Kurdistan Telecommunication Company’s Performance Using Servqual Model
by: Heresh Soltanpanah, et al.
Published: (2010-11-01)

The relationship between customer satisfaction and service quality : a study of three service sectors in Umeå
by: Agbor, Jenet Manyi
Published: (2011)

USING THE SERVQUAL MODEL TO ASSESSMALL SERVICE QUALITY AND CUSTOMER SATISFACTION
by: Larissa Maria Argollo de Arruda Falcão, et al.
Published: (2017-05-01)

Measuring Quality in Automobile Aftersales: AutoSERVQUAL Scale
by: Yasin Galip Gencer, et al.
Published: (2017-02-01)

The Impact of Service Quality on Customer Satisfaction: A Study on Selected Retail Stores in India
by: Mohammed Wamique Hisam, et al.
Published: (2016-09-01)

Dimensions of service quality of the University of Arizona Sponsored Projects Services Office internal customers
by: Baca, David Ray
Published: (2007)

THE OTHERS: the role of individual personality, cultural acculturation, and perceived value on towards firm's social media and acculturation orientation
by: Foroudi, P., et al.
Published: (2020)

Acculturation and Its Effects on the Religious and Ethnic Values of Bali’s Catur Village Community
by: I Wayan Winaja, et al.
Published: (2019-09-01)

Consumption of products from heritage and host cultures: The role of acculturation attitudes and behaviors
by: Kizgin, Hatice, et al.
Published: (2019)