| Summary: | Abstract Date: 2017-06-05 Level: Master thesis in Business Administration, 15 cr Institution: School of Business, Society and Engineering, Mälardalen University Authors: Nilsson, Isabella Ulriksson, Jennifer 920507 930119 Title: Connection versus Recovery? Communication technology in the modern working life. Tutor: Magnus Hoppe Keywords: Smartphones, Information and communication technology, Boundary control, Psychological detachment, Work-Life Conflict, Stress, Job-Demand-Control. Research question: How do managers handle the positive and negative effects of communication technology? Purpose: The aim of this study is to critically analyse how managers in Sweden regulate the use of communication technology and how they perceive the effects of communication technology on the modern workplace. This contributes to an understanding regarding whether communication technology should be handled based on individuals being either digitally connected or able to mentally recover from work. Method: This study is of a qualitative approach, where semi-structured interviews were conducted with eight managers who is/ or has been, in charge of personnel. The study has a deductive approach and thus has its base in theory. Theories have consequently been used in the construction of the interview questions as well as in the creation of Modell 1.0. Conclusion: Policies restricting the use of communication technology is not desirable according to managers, this is due to it being a prerequisite for the working life of 2017. ‘Connection’ and ‘recovery’ are not dichotomies for all employees. Policies can be of use for employees who need help managing the boundaries between work and family. However, to reach a solution regarding the negative effects of communication technology, efforts should be put into the organizational culture rather than policies, which is depicted in Model 2.0. In that way, negative effects of communication technology can be fought off without risking the positive effects. Communication technology should not be handled based on the assumption that individuals are either digitally connected or able to mentally recover from work.
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