Supporting informal awareness in order to facilitate informal communication in remote work contexts

• Main Author: Bakic, Jovan
• Format: Others
• Language: English
• Published: Malmö universitet, Institutionen för konst, kultur och kommunikation (K3) 2021
• Subjects: Informal Communication; Informal Awareness; Peripheral Display; Peripheral Interaction; COVID-19; Remote Work; Human Computer Interaction; Människa-datorinteraktion (interaktionsdesign)
• Online Access: http://urn.kb.se/resolve?urn=urn:nbn:se:mau:diva-43188

This thesis seeks to understand how informal awareness, the presence and availability information of coworkers, can be provided in remote contexts through technology. Based on a workplace study, it was discovered that informal communication is an important part of work and is inadequately supported by current technology. Through research, it was suggested that information on presence and availability is that which facilitates informal communication. In order to design for this situation, this thesis features six interactive peripheral display prototypes which seek to provide informal awareness in an unobtrusive and effortless way to geographically distributed coworkers. Going beyond monitors, these prototypes seek to utilize natural human sensory-motor capabilities to ease perception and interaction. The results suggest such devices are appropriate at mediating awareness and have the potential to facilitate informal communication.