Att säga ifrån : En kvalitativ studie om vad som möjliggör och begränsar framförandet av kritik

• Main Authors: Hellenberg, Malin, Kaldma, Sophia
• Format: Others
• Language: Swedish
• Published: Linnéuniversitetet, Institutionen för socialt arbete (SA) 2020
• Subjects: Work situation; workload; social workers; to speak up; openness; coping strategies; systems theory; Arbetssituation; arbetsbelastning; socialsekreterare; copingstrategier; systemteori; voice; att säga ifrån; Social Work; Socialt arbete
• Online Access: http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-96498

Background: Previous research shows that openness in the Swedish public sector is limited and the social workers as a professional group rarely speaks out about their work situation. Aim: The aim of this study is to clarify which elements social workers experience enables and limits them to speak out concerning their work situation.  Methods: The study is based on seven individual qualitative interviews with social workers from different municipalities in Sweden. For analysis system theory and coping strategies are used. Results: Different factors are distinguished that both enables and limits social workers to use the coping strategie voice. The management style has been crucial and a democratic management style are preferred since they are more open to dialogue and were more encouraging to criticism. The openness between the levels at the workplaces turned out to be limited. The higher levels of management rarely included the social workers in dialogue and there were clear signs of a hierarchical view of communication.Conclusion: The social workers apply voice as a strategy to a greater extent than previous research shows. Despite the fact that the social workers are good at speaking out, the openness in the workplace turned out to be limited and this is something that needs to be developed and strengthened.