| Summary: | This is a study about the social work profession and the changes which now is being implemented, influenced by efficiency and digitalization. How social services works with financial assistance for those who can’t earn their own living is changing. The traditional street-level bureaucracy with face to face-meetings is being replaced by a more digital work method: “Trelleborgsmodellen”, where the bureaucrat doesn't meet the client during the assessment of the need of financial assistance. The data for the study was collected via three focus groups held in Trelleborg, Gotland and Lidköping. The result showed that bureaucrats in Lidköping and on Gotland had a fear that important details could go missing with the removal of the face to face-meeting. That fear was not present in Trelleborg, were they instead talked about all the benefits that they saw with a simplified, fast and effective administration process. That simplified process is a result of deskilling, the need for education in social work doesn't exist anymore in Trelleborg.
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