| Summary: | The purpose of this study is to investigate what arguments business management in home services uses to motivate the choice of timeplanning-system with, and what effects this gives first-line executives. Method: I have used a qualitative approach in this study, with standardized and semi-structured interviews as data-collection method. I interviewed five first-line executives and one operations manager. Two of those were from private sector and three from local government. The operations manager was active in local government. Theory: empirical data is analyzed using Ritzer's thesis about McDonald's and theories of leadership, which helped thematization and examination of the subject of this study. Result: The studys result is thematic from Ritzer's McDonaldization-thesis and compared to the effect of the different themes on leadership. The study results show that the timeplanning systems implemented in the business affect the managers of the first line, to the extent that this increases their leadership in the direction of system control, focusing on quantity rather than quality.
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