Socialtjänsten i kris : Hur påverkar mycket stress och stor arbetsbörda socialsekreterarens arbete med klienterna?

• Main Author: Kreutz, Elin
• Format: Others
• Language: Swedish
• Published: Linnéuniversitetet, Institutionen för socialt arbete (SA) 2015
• Subjects: socialworker; social services; workload; jobstress; worksituation; human service organisations; socialsekreterare; socialtjänst; arbetsbörda; stress i arbetet; arbetssituation
• Online Access: http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-49583

The purpose of the study was to gain a greater understanding of how the amount of stress and workload that exists in Swedish social services affect the clients. The study was based on interviews with socialworkers responsible for childcustody enquiries. I chose to interview socialworkers in two different cities that resembled eachother. One of the interviews was individual and two was in focusgroups. The socialworkers were interviewed with a semi structured interview manual. The results showed that one of the cities social services, the socialworkers had a more difficult worksituation than the other city. The reason to why one city was more well functioning than the other depended on how the organization had handled the past years amount of workload. Both differences and similaritis was found. In the city that had a more difficult work situation the socialworkers had to prioritize with their time more and their clients were more affected than in the other city. Prioritizing time is something that was found in both cities but the city with more difficult worksituation had to prioritize more with their time and that lead to less time with their clients. It also lead to lower quality enquiries.