Return management systems within leisurewear at Strålfors : A multiple case study about third-part logistics and e-commerce

• Main Authors: Hansson, Martin, Rätzer, Sören, Lin, Xiaoran
• Format: Others
• Language: English
• Published: Linnéuniversitetet, Institutionen för ekonomistyrning och logistik (ELO) 2014
• Subjects: Supply chain; Reverse logistics; 3rd-party logistics provider; E-commerce; Returns; B2C; Avoidance; Gatekeeping; Strategic aspects of return management; Lead time; Value- Adding; Costs; Driving forces of consumer returns; Third-party logistics (3PL); Quality management.
• Online Access: http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-36009

While varies of supply chains are working on moving products towardsthe end consumers, there is also an increasing amount of productsbeing sent back. This has meant an increasing importance of the returnmanagement process. As many businesses have realized that the returnprocess has little connection with their core value, the idea ofoutsourcing return management crossed the mind of many companies.Third-party logistics (3PL) provider have also sensed the opportunityand begun to explore the possibility of providing such services forcompanies in need.