Use of Wikis for Learning in a Call Center: A Case Study
Problem Area / Purpose The purpose of this research is to study how agents learn and share knowledge in a callcenter after the implementation of a wiki. How they create new knowledge, and theirperception of the knowledge conversion process. In call centers sharing knowledge is acommon practice, chan...
| Main Authors: | , |
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| Format: | Others |
| Language: | English |
| Published: |
Linnéuniversitetet, Institutionen för datavetenskap, fysik och matematik, DFM
2011
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| Subjects: | |
| Online Access: | http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-10722 |