Getting Good Installation Guides

• Main Authors: Karlström, Erik, Nydén, Johan
• Format: Others
• Language: English
• Published: Linköpings universitet, Institutionen för datavetenskap 2010
• Subjects: ERP; Usability; Technical Documentation; Internal Communication; Workflow; Content Management; Computer and Information Sciences; Data- och informationsvetenskap
• Online Access: http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-64348

Implementations and installations of Enterprise Resource Planning systems (ERP-systems)are often time consuming and complex processes. Technicians who workwith installations of ERP-systems require tools and utilities in order to perform theirwork in a time efficient and qualitative manner.This study is performed at the company Industrial and Financial Systems (IFS) inLinköping and has focused on the technical documentation that describes theinstallation process, "IFS Installation Guide". This guide is one of the most importanttools available to facilitate the installation process of the ERP-system, IFSApplications.The purpose of this thesis is to analyze and suggest improvements to the usability andworkflow aspects of IFS Installation Guide. This study is based on seven semistructuredinterviews and one observation with IFS employees working on variousconsultancy services within IFS ‘key regions’. The result from the interviews highlightsa number of problems, which have been analyzed and investigated together withrelevant literature.The findings of this study demonstrate that it is of utmost importance to have a cleartarget audience, easy channels for feedback and that information must be easy tofind in order to develop and maintain high quality in technical documentation.