| Summary: | The demand for shorter lead-times and increased delivery reliability puts pressure on companies to provide more efficient logistic services. One strategy to deal with this demand is by outsourcing logistics to a third part. The development of logistics information systems enables increased control over business supply chains. This is why Green Cargo aims to create a Logistics Control Tower (LCT) solution to provide it’s customers with better information with higher availability. One such system is the Green Cargo control tower solution, which aims to improve information quality and availability alike. This is also the origin of this thesis at Green Cargo Division Logistics. The aim of this project was to identify the information needs in the logistic processes connected to Green Cargo Division Logistics, and to present a requirement specification for a LCT. The LCT will be designed to work as an information and decision support system. The main source of information was collected through interviews with customers of Green Cargo, as well as personnel at Green Cargo. The research findings suggest that there is potential for improvement within the information flow between Green Cargo and the other parties involved in the logistic process. A need for improved information flows and communication became apparent through the investigation. We therefore suggest that Green Cargo develops a LCT containing functions such as cost follow-up, statistics, stock level information, order information, proof of delivery, track&trace, notification, environment information, and invoice control. Whilst some of these functions are yet to be introduced, others are basic functions already provided for by Green Cargo, but could nonetheless be improved. Most of the suggested functions are generated through the customers needs while invoice control and automated notification is a demand from Green Cargo personnel. A web interface with the possibility to adapt the content to different customers could serve as a solution to these needs. Input to the LCT is collected from different information systems such as vendor management systems and databases at logistic service providers.
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