Post-Deployment Usability Opportunities: Gaining User Insight From UX-Related Support Cases
UX-related issues is one type of issue that customer support is facing. This thesis project investigates the possibility to look at support cases as a source of insight to how users interact with an information system application at an ERP company. It is also investigated if it is possible to use th...
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| Format: | Others |
| Language: | English |
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Linköpings universitet, Interaktiva och kognitiva system
2016
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| Online Access: | http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-126301 |