Trouble Tickets resolution time estimation : The Design of a Solution for a Real Case Scenario

Trouble Tickets resolution time estimation : The Design of a Solution for a Real Case Scenario

Internet Service Providers are companies that deliver services managing a complex network of apparatus and cables. Given the complexity of the network, it often happens that alarms are generated. When a problem within the network occurs, a ticket is issued from an alarm and the company starts to sup...

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Bibliographic Details
Main Author: Colella, Riccardo
Format: Others
Language:English
Published: KTH, Skolan för elektroteknik och datavetenskap (EECS) 2021
Subjects:
Trouble Ticket
Resolution Time Estimation
Ticket Resolution
Company processes
Trouble Ticket Management
Telecommunication
Data-Driven
Machine Learning
Problembiljett
uppskattning av lösningstid
lösning av biljetter
företagsprocesser
hantering av problembiljetter
telekommunikation
datadriven
Computer and Information Sciences
Data- och informationsvetenskap
Online Access:http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-306049

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http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-306049

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