MODELING AND OPTIMIZATION OF CUSTOMER SERVICE SYSTEMS
This project is dedicated to modelling and optimization of a queue system and personnel management in organizations and is designed as a case study of a phone customer service. Customer services have become an important part of the majority of modern business systems thanks to its role as a primary...
| Main Authors: | , |
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| Format: | Others |
| Language: | English |
| Published: |
KTH, Matematisk statistik
2020
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| Subjects: | |
| Online Access: | http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-275592 |