Comparing performance of K-Means and DBSCAN on customer support queries

In customer support, there are often a lot of repeat questions, and questions that does not need novel answers. In a quest to increase the productivity in the question answering task within any business, there is an apparent room for automatic answering to take on some of the workload of customer su...

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Bibliographic Details
Main Authors: Kästel, Arne Morten, Vestergaard, Christian
Format: Others
Language:English
Published: KTH, Skolan för elektroteknik och datavetenskap (EECS) 2019
Subjects:
Online Access:http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-260252