Measuring Performance of an Order-to-Delivery Process : A study at Scania CV AB
The Order-to-Delivery (OTD) process covers the entire flow from an initiated order until the productor service is delivered to the customer. OTD is considered a core flow in order to successfully deliverproducts according to the customer’s needs. Therefore, is it of importance to track the performan...
| Main Authors: | , |
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| Format: | Others |
| Language: | English |
| Published: |
KTH, Industriell produktion
2018
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| Subjects: | |
| Online Access: | http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-232573 |