Using contracts to manage services : A study of contracts in public transport
Contracts play a key role in many business to business relationships. Service organisations are no exception. Despite a growing interest of services and how services are managed, research on how to use contracts to manage services has been surprisingly sparse in service research. The overall aim of...
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| Format: | Doctoral Thesis |
| Language: | English |
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Karlstads universitet, Avdelningen för företagsekonomi
2011
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| Online Access: | http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-7236 http://nbn-resolving.de/urn:isbn:978-91-7063-352-2 |