Customers’ Perception of Quality in a B2B-setting : A Case Analysis of Kvaerner Pulping in Karlstad
This paper is based on an assignment from Kvaerner Pulping in Karlstad, a company that supplies complete factories, machines, and systems to the pulp industry worldwide. The assignment was to do a customer survey looking at customer satisfaction focusing on quality. Our main purpose with this paper...
| Main Authors: | , , |
|---|---|
| Format: | Others |
| Language: | English |
| Published: |
Karlstads universitet, Institutionen för ekonomi
2006
|
| Subjects: | |
| Online Access: | http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-362 |