How Customer Support Service works for small companies in hospitality industry in Sweden? : A study of a small hotel in Karlstad.

How Customer Support Service works for small companies in hospitality industry in Sweden? : A study of a small hotel in Karlstad.

Bibliographic Details
Main Authors: Hanif, Basharat, Saleem, Hammad
Format: Others
Language:English
Published: Karlstads universitet, Handelshögskolan 2013
Subjects:
Customer support service
switching behaviour
customer loyalty
customer complaining behaviour
service quality
Online Access:http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-30784
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spelling ndltd-UPSALLA1-oai-DiVA.org-kau-307842014-01-08T04:59:05ZHow Customer Support Service works for small companies in hospitality industry in Sweden? : A study of a small hotel in Karlstad.engHanif, BasharatSaleem, HammadKarlstads universitet, HandelshögskolanKarlstads universitet, Handelshögskolan2013Customer support serviceswitching behaviourcustomer loyaltycustomer complaining behaviourservice qualityStudent thesisinfo:eu-repo/semantics/bachelorThesistexthttp://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-30784application/pdfinfo:eu-repo/semantics/openAccess
collection NDLTD
language English
format Others
sources NDLTD
topic Customer support service
switching behaviour
customer loyalty
customer complaining behaviour
service quality
spellingShingle Customer support service
switching behaviour
customer loyalty
customer complaining behaviour
service quality
Hanif, Basharat
Saleem, Hammad
How Customer Support Service works for small companies in hospitality industry in Sweden? : A study of a small hotel in Karlstad.
author Hanif, Basharat
Saleem, Hammad
author_facet Hanif, Basharat
Saleem, Hammad
author_sort Hanif, Basharat
title How Customer Support Service works for small companies in hospitality industry in Sweden? : A study of a small hotel in Karlstad.
title_short How Customer Support Service works for small companies in hospitality industry in Sweden? : A study of a small hotel in Karlstad.
title_full How Customer Support Service works for small companies in hospitality industry in Sweden? : A study of a small hotel in Karlstad.
title_fullStr How Customer Support Service works for small companies in hospitality industry in Sweden? : A study of a small hotel in Karlstad.
title_full_unstemmed How Customer Support Service works for small companies in hospitality industry in Sweden? : A study of a small hotel in Karlstad.
title_sort how customer support service works for small companies in hospitality industry in sweden? : a study of a small hotel in karlstad.
publisher Karlstads universitet, Handelshögskolan
publishDate 2013
url http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-30784
work_keys_str_mv AT hanifbasharat howcustomersupportserviceworksforsmallcompaniesinhospitalityindustryinswedenastudyofasmallhotelinkarlstad
AT saleemhammad howcustomersupportserviceworksforsmallcompaniesinhospitalityindustryinswedenastudyofasmallhotelinkarlstad
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