Customer Complaint Behaviour in Service
It is vital for every service provider to get feedback from its customers. This is especially important when a customer has perceived an unfavourable service experience. One way to receive feedback from these customers is to encourage and make it easy for them to complain. Scholarly knowledge about...
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| Format: | Doctoral Thesis |
| Language: | English |
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Karlstads universitet, Centrum för tjänsteforskning
2008
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| Online Access: | http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-1625 http://nbn-resolving.de/urn:isbn:978-91-7063-172-6 |