The Role of Business Intelligence in Government : A Case Study of a Swedish Municipality Contact Center
The aim of this study is to investigate the role Business Intelligence (BI) can play in government and more specifically at the municipality level. The study aims to investigate how data collected from a municipality Contact Center can be leveraged with the help of a BI solution. The study focuses o...
| Main Author: | |
|---|---|
| Format: | Others |
| Language: | English |
| Published: |
Högskolan Väst, Avd för informatik
2012
|
| Subjects: | |
| Online Access: | http://urn.kb.se/resolve?urn=urn:nbn:se:hv:diva-5156 |
